Order Tracking enters the Wallet.
A new post-purchase experience that centralizes order tracking directly in Apple Wallet and Google Wallet.
A single, centralized touchpoint that reassures customers and reduces support requests.
In today’s competitive e-commerce landscape, providing seamless order tracking is a key differentiator. With The Wallet Crew, customers can view their order status, delivery, in-store pickup, or returns directly inside their mobile Wallet, eliminating the need to dig through emails or external sites. This enhances customer experience, reduces support tickets, and strengthens loyalty.
Why order tracking is a problem today
The information exists in your systems, but it is difficult for the end customer to use.
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Scattered information
Emails, SMS, and multiple links without a single access point.
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Broken experience
The customer leaves the brand’s environment to track their order elsewhere.
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Complex omnichannel
Click & collect and pickups lack clarity for customers and teams.
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Overwhelmed support
Tracking-related requests represent a significant portion of support.
"A single access point to track your order."
What The Wallet Crew delivers in practice
Immediate access to order tracking
From your website or from the confirmation email / SMS.
Connection to your systems
Existing e-commerce platform, OMS, and carriers.
A centralized view
Delivery, pickup, and returns, all information gathered in the Wallet.
Always up-to-date information
Automatic status updates based on real preparation, delivery, pickup or return events.
Smoother pickups
Simplified click & collect and relay points thanks to the barcode / QR code accessible in the Wallet.
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The right message at the right time
Push notifications when status changes — without relying on email or SMS.
How it works ?
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The customer places an order.
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They add order tracking to the Wallet with one click.
The Wallet updates automatically.
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The customer finds all their info in one place.
Does this solution fit seamlessly into your e-commerce journey and enhance your customers’ post-purchase experience?
