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Philharmonie de Paris
The Philharmonie de Paris, a major French national public institution, hosts nearly 500 concerts each year, along with exhibitions and educational activities.
Philharmonie de Paris
The Philharmonie de Paris, a major French national public institution, hosts nearly 500 concerts each year, along with exhibitions and educational activities.
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Philharmonie de Paris
The Philharmonie de Paris, a major French national public institution, hosts nearly 500 concerts each year, along with exhibitions and educational activities.
Philharmonie de Paris
The Philharmonie de Paris, a major French national public institution, hosts nearly 500 concerts each year, along with exhibitions and educational activities.
Initial issues
The Philharmonie de Paris team identified several key challenges:
- Digitalize a high volume of event tickets
- Simplify access to concerts on mobile
- Improve efficiency of access checks and verification
- Reduce friction at venue entrances
- Deliver a more seamless and modern spectator experience
- Build on existing systems, particularly the Secutix ticketing solution
Deployed solution
With The Wallet Crew, the Philharmonie de Paris deployed mobile event tickets directly into users’ wallets.
Spectators can now add their tickets with a single tap into Apple Wallet or Google Wallet and present them easily at the entrance.
Key Features
- Tickets accessible with one tap from the mobile wallet
- No need to reissue if updates occur — details sync in real time
- Tickets available offline
- Native integration with the Secutix ticketing platform
- Faster and more reliable verification for on-site teams
Results
Implementing wallet tickets generated concrete, measurable impact:
- 35% of spectators adopted mobile wallet tickets
- Strong increase in digital ticket adoption
- Smoother, more controlled access to halls
- Simplified access control for front-line teams
- Better overall spectator experience before and during events
Key benefits
By offering mobile wallet tickets, the Philharmonie de Paris benefits from:
- A native mobile channel already installed on users’ smartphones
- A frictionless experience without requiring a separate app
- A secure and always up-to-date delivery method
- A new engagement touchpoint before the event (reminders, practical info)
The wallet thus becomes a key contact point between the cultural venue and its audience.
Future Perspectives
“Since the launch of digital tickets in Wallet, 35% of our spectators have adopted this ticket collection method, fully integrated into our SecuTix ticketing system.”